Terms of Service
Last updated 13 August 2026
Who you are buying from
This site is operated by Vivantika Clothings & Jewels LLP, a limited liability partnership registered in India, trading as Smart Choice. In these terms, “we” and “us” mean that business and “you” means the person placing the order.
By placing an order you accept these terms, along with our shipping policy, refund policy and privacy policy.
Orders and acceptance
An order is an offer to buy. It becomes a contract only when we confirm it and take payment.
We may decline an order — if the piece has sold in the showroom, if the price or description was listed in error, if the address is outside our delivery area, or if we suspect fraud. If we decline after payment we refund you in full.
Stock moves between this site and the counter in Gondia. Listing a piece is not a guarantee it is still on the shelf.
Once payment has gone through and the order is booked, it cannot be cancelled by you. The refund policy sets out the only circumstances in which money goes back.
Prices and payment
All prices are in Indian Rupees and include GST unless stated otherwise. Delivery charges, where they apply, are shown on the checkout before you pay.
All orders are prepaid. We do not offer cash on delivery. Payment is taken through Razorpay by UPI, card or netbanking; we never see or store your card details.
If a price is listed wrongly we will tell you before dispatch and refund you in full. That is us withdrawing from the order, and it is the only circumstance in which a booked order is unwound.
What we can and cannot promise about the cloth
We photograph every piece as honestly as a camera allows and describe it as accurately as we can.
Colour on a screen is not colour in the hand, and handloom cloth carries small irregularities by its nature. Neither is a defect. Our refund policy sets out exactly what is covered and what is not.
Returns
We do not accept returns or exchanges for change of mind. Damaged and incorrectly sent items are covered, on the conditions set out in the refund policy — which include an unbroken opening video for any damage claim, and reporting within 7 days of delivery.
Please read that policy before you order. It is short.
Delivery
Delivery timelines on the shipping policy page are estimates given in good faith. Once a parcel is with the courier, delays caused by the courier, weather, strikes or local disruption are outside our control.
Risk in the goods passes to you on delivery.
Using this site
Please do not misuse the site: no attempts to break into it, no scraping, no automated ordering, and no using it for anything unlawful.
Photographs, text and design on this site belong to us. You are welcome to share a link. Please do not copy the photographs for your own listings.
Our liability
Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.
Subject to that, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss — for example, a piece arriving too late for an occasion.
Changes to these terms
We may update these terms. The version that applies to your order is the one published when you placed it. The date at the top of this page is when it last changed.
Governing law
These terms are governed by the laws of India. The courts at Gondia, Maharashtra have exclusive jurisdiction over any dispute arising out of them.
Contact us
Everything to do with an order — delivery, damage, a wrong item — goes through WhatsApp on 9923032438. Please send your order number with your first message.
For anything you would rather have in writing: support@smartchoiceindia.com.
These are the only channels we monitor.