Shipping Policy

How long it takes

Two things happen between your payment and your doorbell: we check the piece, then a courier carries it.

Business days mean Monday to Saturday and exclude public holidays. The clock starts when your payment is confirmed, not when the order is placed.

The quality check

Nothing leaves the warehouse unopened. Every piece is looked over before it is packed — the fall of the fabric, the finish of the border, the evenness of the zari, and that what is in the parcel is what you ordered.

This is why dispatch takes a day or two rather than an hour. We would rather find a fault here than have you find it.

Who carries it

We ship with the best courier available for your route. Which one that is depends on where you are; we do not use a single carrier everywhere, because no single carrier is the best everywhere in India.

You will receive the courier name and tracking number when the parcel is dispatched.

Where we deliver

We deliver across India.

do you ship outside India? if not, say so plainly

A small number of pin codes are not serviceable by any of our couriers. If yours is one of them we will tell you before dispatch and refund you in full.

Delivery charges

flat rate? free above a value? calculated at checkout? state it plainly

Whatever applies to your order is shown on the checkout before you pay. There is nothing to pay on delivery — all orders are prepaid.

Getting the address right

Please check the delivery address and phone number on the checkout before you pay. Couriers call before delivery, and a wrong number is the most common reason a parcel comes back to us.

If you spot a mistake, message us on 9923032432 or 9923032438 straight away. We can change the address any time before dispatch. Once the parcel is with the courier we cannot.

If the parcel cannot be delivered

Couriers usually attempt delivery how many times? times. If nobody is available, the parcel is held at the local hub for a few days and then returned to us.

If a parcel comes back because it could not be delivered, we will contact you to arrange re-dispatch. who pays the second delivery charge?

Delays we cannot control

Once a parcel is with the courier it is in their hands. Weather, strikes, festival volumes, local disruption and pin-code closures all cause delays we have no way to prevent.

We will chase the courier on your behalf whenever a parcel is running late — message us and we will take it up. Timelines on this page are estimates given in good faith, not commitments.

Contact us

Everything to do with an order — delivery, damage, a wrong item — goes through WhatsApp on 9923032432 or 9923032438. Please send your order number with your first message.

For anything you would rather have in writing: admin@smartchoiceindia.com or vivantikaclothings@gmail.com.

These are the only channels we monitor.